DUTIES AND RESPONSIBILITIES:

Welcome and escort guests in the hospital lobby according to the standards and procedures of the hospital.

Assisting main reception during busy periods and answering guests’ queries.

Assists guests/patients upon arrival and departure with their luggage in a courteous and professional manner.

Retrieves guest’s items from vehicles to transport items to patients’ suite or reception hall.

Write, read, and matches luggage tags and ensure all luggage is correctly labeled, stored, and delivered.

Receives, delivers, and collects newspaper and magazine to and from guests suites and hospital waiting areas.

Ensure hospital entrances, lobby, and waiting areas are clean and presentable.

Verifies, records, escorts incoming gift/luggage deliveries and permits only authorized people to bring things in with the help of Security.

Communicating with supervisors and associates through telephone, e-mail, in written form, or in person.

Reports guest complaints/concerns/feedbacks to immediate supervisors.

Handles all incoming mails/parcels, documenting as required.

Assist the valet drivers during peak periods and when necessary.

Provides special assistance to those guests who are in need of a wheelchair or handicapped.

Maintains a guest request log sheet daily.

Handling wheelchairs and emergency equipments.

Responding and acting during call of Emergency Codes.

EDUCATION AND LICENSURE:

Although we generally require and look for those with High School diploma, there are no formal education requirement to become a Bellman/Bellwoman, good people skills and physical strength are more important as a basis for this position.

Newly-hired Bellman/Bellwoman will mandatory receive on-the-spot trainings that can last up to 3months.

PROFESSIONAL EXPERIENCE:

Minimum of 1 year experience in similar position

Computer Literate (knowledge in Microsoft Word and Excel at least)

Fluency in English

SPECIALIZED KNOWLEDGE:

Ability to communicate verbally and written in English.

Knowledge of Arabic language would be an asset.

Experience working abroad is an advantage.

Positive attitude and helpful manner.

Must have a pleasant demeanor during stressful periods or when dealing with an impatient/irate guest.

PHYSICAL EFFORT REQUIRED:

Pleasant physical appearance.

Can at least push a 150-pound person on a wheelchair.

Must be able to lift/carry heavy things.

Ability to stand/walk for long/extended periods of time.

Able to work on rotating shift.

This is an immediate urgent, and we are looking for qualified candidates who can seamlessly integrate into our dynamic work environment. Royale Hayat takes pride in being a leading healthcare institution, known for its commitment to excellence in patient care and a collaborative, supportive work culture. Only shortlisted candidates will be contacted for an interview.
Conditions: This job description is subject to periodic review and may be changed at any time by authorized personnel. Please share your updated resume to hr@royalehayat.com